FAQs
Your customers are bounded to have a few questions about your product offerings, services, company, printing methodology, etc. While you try to answer all their questions using a blog post, web content, and web 2.0s, it can sometimes become troublesome for them to find exact answers. Else, if finding answers is taking much of their time then they will for sure look for alternative websites rather than holding to yours.
In such situations, creating an FAQ page will allow your visitors to find all their answers in one place.
Using this interface you can add numerous FAQs under different categories with different types, edit the current FAQs and manage them.
For adding a new FAQ, navigate to the Admin >> Content Management >> FAQs >> Add button(Top Right Link). FAQ added using 'Add' will fall under primary level.
To add an FAQ, you need to select the type, categories, add question and answer and Save the changes.
FAQ Type - Admin can manage the FAQs for multiple products or product categories.
- Product Specific: When this option is selected, the admin needs to select the products for which they are adding the FAQs:
- Category Specific: When this option is selected, the admin needs to select the product categories for which they are adding the FAQs:
FAQ Category - Select the category for the question to be added.
Question and Answers - Add the question and suitable answer for the same.
Once the admin has created FAQs for different sections, they can now add an FAQ block from the product page layout and through this they can personalize the FAQ block for the product info page:
Note: All these questions and answers will aim to cover all the doubts of your visitors/customers. Thus, make these questions customer-friendly. Also, try to compose each of the questions from the customers’ perspective rather than from the website owner’s perspective.
Edit
If any functional change happens on your website then you can easily edit an FAQ. This will keep your customers aware of the changes made on the website or the services.
Delete
Quick link to delete the selected FAQ after a two-step confirmation.
With categories, you can group FAQs with similar characteristics or topics. This will make it easy for the customers to solve their queries and browse all the questions on the same topic. This will also make it easy for them to navigate through various categories to find other relevant questions.
The system gives you 5 pre-created FAQ categories, namely – Preliminaries, Products, Pricing, Printing, and Payment. You can add a category using the ‘+ADD’ button.
To add an FAQ category simply enter a suitable name for the category and give a sort order. The title of the category should be such that it includes a wide variety of questions.
Edit
Quick link to modify the details of any existing FAQ Category. All you can modify from here is the Category Name.
Delete
Quick link to delete the selected FAQ Category after confirmation. This link will only show for categories that don't have any FAQ saved in them.
Note: If you wish to delete categories that don't show an option of 'Delete', then delete the FAQs in that particular Category or transfer them to a different category.
View Question
A quick link to check FAQs within the selected category.
You can add your FAQ page’s link in either header, footer, to the header or the sidebar. To edit the location of the FAQ page, go to Admin >> Store Personalization >> Links Header/Footer >> FAQ >> Action Menu >> Edit Option
Make the desired changes, regarding the positioning and display options of the FAQ page.
Front End View –
You can see how a separate link of FAQ is created in the header. The FAQs are displayed under the categories assigned along with collapse and expand buttons.
