Password-less (OTP) Login to Stores

overview otp login for b2c stores allows customers to access the storefront using a one time password (otp) instead of a traditional password this provides a secure, password less login experience and helps reduce login friction, especially for first time or returning customers who prefer quick access without remembering credentials this feature can be enabled for default , franchisee , and reseller stores and supports otp delivery through email and sms , depending on the store configuration purpose the purpose of this guide is to help administrators configure and manage otp based login for b2c stores in onprintshop it explains how to enable otp login for different store types, configure email and sms notifications, and understand the customer login experience on the storefront by following this guide, admins can ensure secure authentication, improve customer convenience, and maintain consistent otp communication across supported channels otp login for b2c store enable otp login for default store by default, this option remains disabled to enable this feature, navigate to the admin panel > store configuration > site settings > search "otp " from the drop down, select yes and save the changes enable otp login for franchisee and reseller store for offering the password less login option to customers of the franchisee and reseller stores, the setting can be enabled from the store management > stores > fracnchisee/reseller store > actions > configuration > settings > search "otp " email and sms notification configuration admins can manage all otp related notifications from the email templates section in the admin panel a pre configured otp email verification template is available by default, allowing admins to quickly enable email based otp delivery if required, this template can be customized to match the store’s branding, tone, or messaging requirements while retaining the supported otp variables for otp delivery via sms, admins must first configure the required sms gateway in the system once the gateway is configured, the otp message content can be managed from the sms templates section the otp sms template must be updated using the supported variables to ensure that the one time password and related details are correctly delivered to customers customer login at storefront on the storefront, customers visiting a store with otp login enabled can choose to log in either using their existing email and password or by selecting the otp login option when opting for otp, customers enter their email address and request a one time password the system generates a secure six digit otp and sends it via email or sms, depending on whether the customer’s phone number is available and the sms gateway is integrated after entering a valid otp within the allowed time, customers are logged in and redirected to their intended page if the otp is incorrect, expired, or the maximum number of attempts is exceeded, the system displays an error and may prompt a captcha before retrying to maintain security, otp resend requests follow a cooldown period, and each new request invalidates the previous otp