Website Customers

Yes, you (Admin) can change the customer’s user type by editing Customer Details. Go to, Customer >> Action Menu >> Edit.

Yes, you can assign Default User-Group to Customers. To assign a newly registered customer into a group, you just need to set a user group as Default.

We have added a column in the “Add User Group” screen where you can make any user group as default so that when any of your customers register, they will be auto-assigned to that default group.

Yes, you can edit customers’ saved information such as their details, address details, customer settings, etc.

Check managing customers to understand more.

Yes, you can stop spam customers from signing up with the help of Captcha. To enable the Captcha, navigate to the Admin >> Store configuration >> External Service Settings >> Social Sharing >> re-Captcha and enable.

Yes, if you look to gather more information from your customers, other than the pre-defined fields then you can create extra fields and import data for the previously added customers. Check the extra fields section of OnPrintShop.

No, it is not possible to add a customer-wise Customer Extra Field.

Yes, you have the provision to apply different rules on the ‘Extra fields’. With this feature, you can apply rules on fields and handle your dependent fields effectively on the Front-Store.

Sometimes, it so happens that certain dependent fields are to be shown/hidden based on the customer’s selection. This scenario can be efficiently handled with this feature.

Yes, with the help of an excel sheet you can import the customer list in bulk.

We need to follow the steps:

Yes, you can import the Shipping Address and Billing Addresses of your existing customers with the help of an excel sheet.

We need to follow the steps:

Yes, you can export the website customer list to excel. To export, go to the Admin >> Customer >> Website Customers and click on the Export to Excel button from the top-right corner of the screen:

Yes, it is possible to control the ‘Agree to Terms & Conditions’ value. For this, you need to navigate to the Admin >> Store Configuration >> Site Setting >> Search for ‘Agree to Terms & Condition’ and then select the value you want from the drop-down.

Note: If enabled, the ‘Agree to Terms & Condition’ checkbox will be visible on the storefront at Registration (Normal, Quick & Guest), Contact US & Newsletter Subscription block.

Three types of customers can access your store (if access is provided and depending upon your business model):

They can reset their password by using the Forgot Password link (available in the login block). Also, if they look to change their Account Password then, it can be managed from the My Account section.

It is not possible to change the email address associated with the customer’s account from the front end i.e. customers won’t be able to change it. Customers can create a new account with a new email address.

However, if the customers are looking to change the email address then, they need to contact the Admin. Admin has the provision to change the email address of any customer from the Edit Customer page.

Yes, the customers have the facility to delete their accounts on OnPrintShop with the “Deactivate Account” feature in the My Account section:

The customer will only get this option either they don’t have any payments due or they are a registered customer (A guest customer will not have this facility).

While deactivating the account, customers will be asked the reason for the same along with displaying a warning regarding the circumstances they may face afterward. Once deactivated, the customers will get an Account Deactivation Email.

Admin can view the comment entered by the customer while deactivating the account in the ‘View Customers’ section of the customer’s account.

Customers can manage/edit their profile details such as – Name, Phone number, secondary email, and other details (depending upon the configurations)

They can also manage the following entities

Yes, customers can check out without an account by just entering their email ID and proceeding to checkout. This is called Guest Login in OnPrintShop.

To enable the guest login, go to the Store Configuration >> Site Setting >> Customers and search Enable Guest Customer Login? setting and set it to Yes.

No, if they have started their login session, added the products in the cart, and later logged out then, all their cart content(s) will remain as it is. It will not be removed.

For guest customers, the products added to the cart will vanish after a certain duration.

When a customer views their account, orders placed before creating their account won’t be included. However, all orders placed with the same email address will appear in their Customer Profile of the Admin Panel.