Setup WhatsApp Business

overview & purpose whatsapp business integration helps companies connect with customers quickly and personally through a trusted platform it allows businesses to send real time updates, provide faster support, automate key communications, and boost engagement with higher open rates than traditional channels with features like secure messaging, personalized conversations, and easy sharing of offers and updates, it creates a smoother, more responsive customer experience while building stronger relationships how to integrate read the below systematic guide to integrate whatsapp business into your onprintshop website 1 login to facebook account 1 login to facebook account login to your facebook account with your email id and password otherwise, create a new account on facebook (you will need a developer's account ) 2 2 create create a new app a new app visit the facebook developer's site click on "my apps" from the top right corner and then create a new app using the create app button on the create an app, enter the app name and contact email, and click on the next button in the next screen, select the use case as other and then click on the next button now, select the app type as "business" and then click on the next button this will take you to the provide basic information page, verify the details and click on the create app button 3 3 create a business portfolio create a business portfolio go to https //business facebook com/ https //business facebook com/ and create a business portfolio following these steps 4 4 add a product add a product and set up api and set up api from the add product page, locate whatsapp and click on the setup button on the next screen, select the business portfolio you created in step 2, read the instructions, and click on the continue from the api setup screen, add the phone number that will be used for the whatsapp business account and follow the on screen instructions to complete the setup to add a business phone number, you can follow this guide after adding the phone number, the next important step is the verification for the verification, you can follow the steps from here now, it is time to generate the access token for the api follow these steps to generate system users' access tokens 5 5 get phone number id and whatsapp business account id get phone number id and whatsapp business account id from the api setup screen, copy the phone number id and whatsapp business account id and keep it at a secure place for futher process 6 6 configuration in admin panel configuration in admin panel general configuration navigate to the admin >> store configuration >> external service settings >> sms notifications tab >> whatsapp business >> ‘action’ dropdown >> ‘edit’ option enter the saved ids and the access token generated for whatsapp notifications, assign the countries, set the mode to "live", and enter the email id save the details after the configuration, click on the action dropdown and select map templates on the map templates screen, first of all, click on the sync templates button in the top right corner this will fetch and list down all the content templates you have created in the whatsapp dashboard into the "select whatsapp template" dropdown now, it is time to map the messages from the whatsapp dashboard with the admin panel using map templates select the email template and the whatsapp templates from the drop down click on save and back