Customers will spend more time at your store if it has a superior customer service system. Thus, to interact with customers Live Chat has become an important and integral part of any business. This helps you get real-time and prompt responses from the customers.
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Live chat integration will give your OnPrintShop web stores’ customers a timely response and encourage them to complete the purchase. To enable live chat feature into your web store follow the below steps-
﻿1. Go To Chat Service Provider﻿
To enable Live Chat service in your website then reach out to any of the Live Chat service providers. They offer different pricing plans and services. Check if their offerings meet your requirements.
Some of the examples of Live Chat services provides are
﻿Providesupport﻿
﻿Liveperson﻿
﻿Comm100﻿
﻿Bold360﻿
﻿Kayako﻿
﻿Websitealive﻿
﻿Livezilla﻿
﻿Zendesk﻿
﻿2. Get the Code from Chat Service Provider﻿
After registration, the Live Chat service provider will give you a code to install the live chat functionality into your website.
Copy and save securely the code.
﻿3. Configuration into Admin Panel﻿
To enable the live chat function, you will require pasting the code in Admin Panel.
On the Admin Panel navigate to the Admin > External Service Settings > ‘Social Sharing’ Tab > Google Services > ‘Action’ Menu > ‘Edit’ Option.
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Under the Settings, sections find the ‘Common Footer Script Code’ text block.
Paste the saved code from the Live Chat service provider.
This will enable the Live Chat services on your website.
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In case of query please contact the OnPrintShop support team at support@onprintshop.com